Returns & Cancellations
To cancel an order that you have placed with Artifact Percussion, you must contact us by email (firstname.lastname@example.org) as soon as possible. Every effort will be made to accommodate the cancellation of your order as long as it is not yet in production. When contacting us to cancel an order, please provide your name, order number, and contact information. If possible, we will cancel your order and issue you a full refund. Please note that once it is in production, the order cannot be cancelled. Due to the handmade-to-order nature of our products, we cannot accommodate refunds or returns for products no longer wanted.
If there is an issue with your order or any of your sticks and mallets, please contact us and we will make it right.